Privacy Policy

Last Updated: January 2026

Northeast Electro-Optics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address when you contact us or request services
• Service Information: Details about image intensifier tubes or devices you send to us for diagnosis or repair
• Communication Records: Correspondence with us via email or other channels

2. How We Use Your Information

We use the information we collect to:

• Provide repair, diagnosis, and other services you request
• Communicate with you about your service requests and inquiries
• Process payments and maintain business records
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except:

• With your explicit consent
• To service providers who assist in our business operations (e.g., shipping carriers, payment processors)
• When required by law or to protect our rights

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and maintain business records. Service records are typically retained for a minimum of three years.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Northeast Electro-Optics
Email: [email protected]